RETURNS & RESTOCKING (NON-WARRANTY) (a) Requests to return Goods for a restocking fee (i.e., non-warranty returns) must be made by Buyer within five (5) business days of the original date of receipt by Buyer Buyer must obtain prior approval from Seller for such returns by way of the Online Return Portal. (f) If a defect is confirmed by Seller or its supplier during evaluation, a credit will be issued fifteen (15) business days of the confirmation, such time being necessary to allow for evaluation and processing (NOTE: certain returns, evaluation and credits may take longer including, but not limited to, credits for glassware due to a longer period of time needed for evaluation and testing). If Buyer does not order a warranty replacement from Seller then any credit allowed will be at the sole discretion of Seller. (e) A credit for a warranty return will only be issued when a warranty replacement is ordered from Seller (if available). (d) Buyer shall cooperate with reasonable requests at the time an Return is reported, and during handling by Seller, by providing information including, but not limited to, full description of defect, serial number, identifying markings, and, if appropriate, photographs, etc. Any warranty return received by Seller without the RMA Authorization, or outside of the ten (10) business day period, will not qualify for a warranty credit. (c) Such returns must be received at the location designated on the Shipping Instruction E-Mail within ten (10) business days of the date an RMA was first sought from Seller. (b) Buyer must ship Goods back prepaid and in an appropriate carton or container designed for such shipments. A technical support call may be required before an RMA will be issued. WARRANTY REPLACEMENT PROCEDURE (a) Buyer must obtain prior approval from Seller, by submitting a return request via online portal, before making any warranty returns and/or returning any Goods for warranty replacements such approval must be sought within the documented warranty period for the particular Good(s), such warranty periods beginning on the date of original shipment by Seller or its supplier. Goods replaced under the terms of this warranty are covered for the remainder of the original warranty term unless otherwise specified in writing by Seller. ![]() ![]() This warranty does not extend to: (i) defects due to misuse, abuse, neglect, (ii) Goods not used in accordance with normal operating and maintenance instructions, (iii) damage caused by corrosion or erosion, (iv) damage to Goods subject to wear and tear, (v) damage caused by Buyer’s failure to provide a suitable installation or operating environment for the Goods, (vi) damage caused by use of the Goods for purposes other than those for which they were designed, (vii) damage caused by disasters such as fire and other casualties, (viii) damage during shipment, and (ix) damage caused by parts or components not manufactured by Seller. If Buyer, after delivery, modifies, alters, substitutes or changes any of the Goods acquired from Seller, then Seller’s warranty with respect thereto shall be null and void and of no force and effect whatsoever. This warranty is contingent upon the following: (i) Buyer establishes that the Goods have been properly installed, maintained and operated within the limits of their intended and normal usage (ii) upon Seller’s request, Buyer will return to Seller, at Buyer’s expense and subject to Seller’s direction, any defective Goods or parts thereof and (iii) Seller promptly receives written notice of any defect and such defect is verified upon return of the Goods to Seller at Buyer’s expense or upon inspection by an authorized representative of Seller at Seller’s option. ![]() All warranty claims must be made by written notice to Seller within the specified warranty period. Manufacturer’s warranties will be passed through Seller to Buyer if allowable. ![]() If a warranty is designated as pro-rated by Seller, warranty coverage related to refund or credit shall be pro-rata based on the number of months remaining in the warranty period (e.g., if three months have passed in a six month warranty, remaining coverage is 1/2). WARRANTY: Seller warrants to Buyer that the Goods shall be free from defects in material and workmanship for the warranty period specified within Seller’s quotation and/or Order Acknowledgement for the Goods (such warranty period shall commence from the date of the original shipment of the Goods) as to services provided by Seller, such services shall be carried out with the same degree of reasonable care and reasonable skill which is standard within the industry.
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